Timeline

Twelve years,
one through-line.

Five roles at Oracle, each one a step closer to the question I care about most: how does a decision made in a leadership room actually reach the person doing the work?

2014 · Beginning

Joined Oracle

Started as a Senior Project Accounting Analyst in Bangalore. First exposure to the machinery behind a global services business.

2016 · Recognition

Founded the PA Learning Academy

Built an internal onboarding program that took new hires from week-one confusion to billable in half the time. 300+ analysts trained.

2018 · Program

Service Portal to RightNow migration

Led the partner-facing migration across regions with zero downtime. First taste of running a real change program end to end.

2020 · Build

Apex Deal Tracker

As Consulting Bid Manager, co-developed an Apex-based Deal Tracker giving leadership end-to-end deal visibility and cutting manual productivity-assessment workload by ~90%.

2022 · Transformation

Enhanced Oracle Partner Network

PM for the onboarding workstream as Oracle rebuilt its global partner program. Managed migration of ~150 high-value partners (L3–5), then stood up the self-service enrollment that moved the full 20K+ partner base onto EOPN.

2023 · Automation

Royalty Management Tool

Drove requirements, rollout and change management for automated royalty validation. Cycle time from 4 days to 1 (75% reduction), ~20 submissions a day, 18K+ to date.

2024 · Process

Collaborative Customer Engagement

Program-managed the platform for Oracle, ISVs, Alloy partners, and hyperscalers (Microsoft, Google, AWS) to share leads and co-sell in real time. Cut deal-cycle coordination effort ~50%.

2025 · AI

AI assistants in Partner Support

Migrating PartnerHelp from Oracle Service Cloud to Fusion Helpdesk and shipping live AI assistants — Partner Approval assistant (80 agents), Leadership dashboard, EMEA ops dashboard — with 10–15% faster operational turnaround.

2026 · Now

What's next

Building the AI-era version of the middle layer. Programs that ship faster because the tooling carries more of the weight.

The five roles

From analyst to AI program lead.

Sep 2025 to Present
Partner Operations Specialist
Partner Sales & Operations Strategy · Oracle
Own program and change management for Partner Ops and lead the team's AI initiatives. Migrating PartnerHelp support from Oracle Service Cloud to Fusion Helpdesk, and shipping live AI assistants — Partner Approval assistant (80 agents), Leadership dashboard, EMEA ops dashboard — with 10–15% faster operational turnaround.
Dec 2021 to Sep 2025
Program & Change Manager
Global Business Revenue Operations · Oracle
Core team of 5, 20–30 concurrent initiatives across ISV, distributor, reseller, and multicloud partners in NA, LAD, EMEA, APAC, and Japan. Shipped EOPN onboarding, the Oracle Royalty Management Tool, Collaborative Customer Engagement, the Fusion Suite regional-effectiveness assessment, Oracle Cloud Marketplace / Private Offers (up to 5% partner revenue growth), a change-management framework now standardized across Revenue Ops, and the ~100-person PartnerHelp office consolidation (90% post-move satisfaction).
Jul 2020 to Dec 2021
Consulting Bid Manager
North America Application Consulting · Oracle
Owned the most complex State, Local, and public-sector bids across NA Apps — ~120 bids/quarter across ERP, CX, HCM, SCM, largest $36M. Co-developed an Apex-based Deal Tracker giving Bid Mgmt, Sales, and leadership end-to-end visibility from opportunity to booking, cutting manual productivity-assessment workload ~90%. Still in use.
Dec 2017 to Jun 2020
Partner Transaction Analyst
Global Business Revenue Operations · Oracle
Led the migration of the team's ticketing system from Service Portal to Oracle RightNow — 300–400 users, 20K partners — as primary point of contact. Ran ~200–300 non-standard partner deals per quarter through CPQ, VAD/reseller approvals, and Order Management booking.
Jun 2014 to Dec 2017
Senior Project Accounting Analyst
Project Accounting · Oracle
EMEA and LAD data analysis, FPLA reporting, and annual external-audit documentation. Co-founded and led the Project Accounting Learning Academy, a 14-day end-to-end onboarding program for a 300+ person org.
Want the detail?

4 of these milestones are full case studies.

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